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HeyDude

HeyDude Reviews

www.heydude.com
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HeyDude Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

HeyDude has a 1.7 star rating from 611 reviews, with 11% likely to recommend; consumers are mostly dissatisfied. Rating distribution shows high unfavorable feedback. 43% say improve customer service and 52% won’t use HeyDude again.

Key Takeaways for Future Customers

  • Read HeyDude reviews for recurring delivery and return issues.
  • Expect possible delays and check tracking for shipments.
  • Document orders for refunds and returns due to reported billing problems.

Negative Feedback / Risk Areas

  • Frequent customer complaints about poor customer service and unreachable support.
  • Many reports of missing or late delivery and lost packages.
  • Issues with returns, refunds, and order cancellations not being honored.

Positive Feedback

Some reviewers praise comfort and quality of the shoes.

View full overview ›

Media from reviews

HeyDude - Problem poor product/customer service
HeyDude - Never received my stuff I boughtHeyDude - Order never sentHeyDude - Order never sent - Image 2HeyDude - Did not receive my packageHeyDude - Return a pair of bootsHeyDude - Shoe coming apart
View all media ›

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Show reviews that mention
shoes customer service customer service email return phone number delivery original invoice
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Any C Iov

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The leather piece on the end of my shoelace fell off the first time I wore the shoes and I didn’t notice it until I’ve gotten back to the house. I called customer service, they said they can’t send m

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Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - Customer wants the leather end piece for the shoelace sent as an easy fix.
  • - Paid $70 for shoes and expects the replacement part because it fell off.

All they have to do is send the leather piece to put on the end of the shoelace. I don't think that's too much to ask since it shouldn't have fallen off in the first place.

I paid $70 for the doggone shoes! How hard can it be to find a piece of leather for that to send me?

Ridiculous! To pay $70 for a pair of shoes, the least they can do is send you an easy fix piece.

User's recommendation: Check the leather pieces on the end of the shoelaces to make sure they they don’t fall off

View full review
Mark S Wjr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Elizabeth City, North Carolina

$16.99 express shipping does not exist 5-8 days is what I was told

Told me to pay $16.99 for two-day delivery; now it's 5-8 days. If you can't do it, tell me; don't *** me.

Pros:
  • Love them

Preferred solution: Deliver product or service ordered

User's recommendation: Be wary

View full review
Larry Wob
map-marker Chicago, Illinois

Delivery

Contacted the company first

The reviewer tried to contact the company before posting this review.

Delivery and customer service great was very suprised with everything in a good way got my one order on sunday next order will be delivered on monday.

View full review
Malakye Ktu
map-marker Defuniak Springs, Florida

Smelly shoes

AI Highlights
  • - I have hundreds of shoes; these stink after one wear.
  • - Machine wash helps briefly; they stink again.
  • - My other shoes don't smell rancid; these do.

i have hundreds of shoes i wear socks or barefeet have never had stink feet i have washed in machine they smell ok wear one time and stink again all your shoes not on any other shoes around 100 these are stinkie no matter what dont know if the foam in them is qualty or not please tell me how to wash or wear i shower 2 times daily my other shoes dont smell rancid as yours

View full review
irons I

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Delaware, Ohio

If I could I would give your company a -100! I hate your company customer service!!!!!!!

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AI Highlights
  • - Poor customer service and long return delays since Jan 3, 2026.
  • - Login issues due to email problems; user requests a call back at 419-305-****.

Your company sucks at customer service. I push one for English I want English not foreign country.

I have been trying to do a return since Jan. 3,2026 I have wasted hours with these incompetent workers. I need someone to call me Don't ***.

I have spent so many hours trying to log into my account because they messed my email up and can't fix it to log in. 7 phone calls 2 emails NOTHING!!!

Loss:
$52
Cons:
  • Everything possible

Preferred solution: My log in fixed

User's recommendation: Don't buy anything from them

View full review
Camran Szq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kansas City, Kansas

Unable to return shoes bought at ***

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Updated by user Apr 04, 2026

Listed above. Either told not there problem or treated with indifference. Emails and social media were ignored.

Original review Mar 19, 2026

Unable to reach person who 1) speaks English 2) willing to assist with return of shoes purchased at a Hey Dude store. No phone number listed and email support does not respond in timely fashion.

User's recommendation: Avoid shoe brand

View full review
Anonymous
map-marker Fullerton, California

Need original invoice number

AI Highlights
  • - Barbara Pritchett was charged 3/19/26 and slippers delivered 3/24/26.
  • - She cannot locate the original invoice; please advise.

My name is ***, I ordered slippers and the charge was applied on 3/19/26 and delivered 3/24/26. I need to return the slippers because they are too small.

I would like to return them but I cannot find the original invoice number.

Please advise. email address is ***.

View full review
Nancy D Nwt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund policy

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AI Highlights
  • - The shoes were labeled clearance, but they were not.
  • - Online listings showed them as new arrivals.
  • - They later claimed Cyber Monday made them clearance.

My son purchased the same shoes as a Christmas gift. The box was unopened.

I was told they were clearance shoes. They were not. I went online and saw them again.

They stated new arrivals. They stated that since I purchased them online on Cyber Monday, they were clearance.

Loss:
$76
Pros:
  • I have worn them they are very comfortable
Cons:
  • Will not honor their return policy

Preferred solution: Full refund

User's recommendation: Make sure you purchase online what you want because even though they say they have a return policy they will not honor it.

View full review
Nate M Eyi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cortland, Ohio

Didn’t even let me call

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Contacted the company first

The reviewer tried to contact the company before posting this review.

It won't let me purchase; it keeps saying my payment is wrong when it's not. I have triple-checked everything.

Pros:
  • Cool looking
Cons:
  • Terrible customer service

Preferred solution: I just wanna place my order

User's recommendation: Don’t even try

View full review
Robert N Efm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Problem poor product/customer service

Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - This is my second pair with the same issue.
  • - Customer service gave no help.
  • - The first agent asked to read number; the second asked for a recipe.
HeyDude - Problem poor product/customer service

My second pair of shoes. Same problem.

Talked to customer service no satisfaction. Explained my son bought these as a present. The first time a called about the first pair the lady said read off the number inside the pair of shoes . To no avail.

Second pair of shoes the gentlemen said I need a recipe I Explained that I didn't have a recipe as they were a gift. Basically he stated nothing they could do.

This will be my last pair. And also my family's last purchase.

User's recommendation: Avoid this product

View full review
Eshal Ghn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Never received my stuff I bought

Contacted the company first

The reviewer tried to contact the company before posting this review.

HeyDude - Never received my stuff I bought

Send me trying to call you guys no one answer I just need answers on my stuff I bought hello can I get some help

User's recommendation: Don’t do it

View full review
Juan L Grm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chennai, Tamil Nadu

Package has not arrived

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Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - Cannot reach the company about a size 10 nonslip resistant shoes order; no response.
  • - Rush delivery paid; order from last week not arrived.

Been trying to get a hold of this company for the order of nonslip resistant shoes size 10. They have not entered nor responded to my concerns.

I paid for a rush delivery, and they still haven't arrived. I ordered them last week.

Loss:
$45
Cons:
  • Lack of communication

Preferred solution: Full refund

User's recommendation: Don’t order from this company

View full review
Resolved
Sadaf Rlt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Return a pair of boots

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Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - I'm trying to return boots that don't fit.
  • - I only wear Hey Dude shoes.
  • - I can't get the boots on.
  • - Diane included a picture of the billing.
HeyDude - Return a pair of boots
Updated by user Jan 02, 2025

Company fixed the issue and I have been provided with apology. I Finally connected online and got a Q number and took it to UPS and they sent it but it took me. I guess you I thought you helped me get it if you did I really appreciate it.

Updated by user Dec 19, 2024

I had no experience I could not reach them. I was gonna wait and go online Monday when I get to my office.

I've been buying hey dudes for a long time.

That's all I wear, but I'm a little leery now. This is the first time I've had to return something and I don't get any response.

Original review Dec 18, 2024

Just trying to return a pair of boots that don't fit all I wear is hey dude shoes and I ordered these boots and they just don't fit. I can't even get them on.

I sent. Diane included a picture of the billing.

User's recommendation: All I'm trying to do is return a pair of boots that I bought they don't fit. I'm just sorry that I'm having so much trouble getting a hold of somebody.

View full review
Charlies Juk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Trouble with ordering shoes

Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - 20% first-time buyer discount code did not apply.
  • - They want steps to buy shoes with a discount.
  • - They completed a field but can't proceed.

I entered the code for the discount of 20% as a first time buyer. It did not accept it.

Please advise how I can purchase the shoes with a discount. Call me at 856-905-****.

What else is required?

I completed this field and its not allowing me to proceed. Please advise.

View full review
Anonymous

Never received 3 pair of shoes

AI Highlights
  • - Ordered shoes 3 weeks ago; one PBR pair; no shipment received.
  • - P.O. box 161 Cross Junction VA 22625; Monti Jaquis; Visa; wants to order more.

Ordered shoes 3 weeks ago. One PBR pair.

Have received nothing. Someone please please help me. I gave a p.o box of 161 cross junction VA. 22625.Monti Jaquis.

540 532 **** paid for pair with a visa. Want to order more but too0

View full review
Angela W Cad

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Have not received my order

Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - Order not delivered since May 30th 2025; no tracking number.
  • - I used a debit card; please locate the order by card number.
Updated by user Jun 16, 2025

I ordered and paid for 2pairs of shoes I've received none it's been 3weeks and no response

Original review Jun 12, 2025

I dont have the tracking number but still ive not received my order its been since may 30th2025. I however used my debit card so you should be able to find my order using my card number. I look forward to getting this resolved and am really looking forward to trying your products.

View full review
1 comment
Guest

Hello, We apologize for the issue! Please give us a call or send us an email so we can assist more swiftly! Kind Regards, Hey Dude

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