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Contact HeyDude Customer Service

How to Reach a Person at HeyDude

Verified Contact Information

Toll-Free Number:

  • 1-866-863-4709
Call Now
Send Message

Customer Service:

customerservice@heydude.com

Accessibility:

accessibility@crocs.com

Legal:

websales@crocs.com
In English
privacy@crocs.com
Privacy Inquiries

Media:

heydude@gen3marketing.com
Affiliates
support@hey-d.com
Refunds
customerservice@crocs.com

HeyDude Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular HeyDude Phone Number
1 (866) 863-4709
Average Hold Time
00:01:28
Average Calls duration
4 minutes
Most Popular HeyDude Email Address
customerservice@heydude.com
HeyDude Live Agent Availability
5% of callers successfully reach a real person
Issue Resolution Rate
Low (2% reported full resolution)
View full overview

How to Contact HEYDUDE Customer Service?

The HEY DUDE customer service number is +1 (951) 758-7940. You can call customer service to solve issues with returns and exchanges or to get information about shipping and delivery. A live representative can also provide information about product and size availability within HEY DUDE customer service hours. This contact number works daily from 9 am to 5 pm EST.

If you need assistance with a refund, you can dial the same HEY DUDE phone number for detailed guidance on the issue.

If the HEY DUDE customer service line is busy, you can leave your complaint or comment by filling out a form on their website.

To contact HEYDUDE via email, you can use this address: customerservice@heydude.com. They deal with general inquiries and provide help with customers’ issues. Describe your problem in the email, and the customer care team will offer a solution or recommend the HEYDUDE contact specializing in your matter.

When searching how to contact HEYDUDE by email through their website, try filling out a form on their Contact Us page. Enter your contact information and the reason for your application. Describe your concern or leave a suggestion and click the Submit Request button.

You can reach customer support via live chat by clicking the chat icon on their Contact Us page. A live agent will help with your issues within working hours. They are available every day from 9 am to 5 pm EST. If the customer care assistant online does not possess the information you require, you’ll get the HEYDUDE contact information of the service or department able to provide help.

If you want to share your suggestions with the customer service team outside of working hours, email your comments via the form on their website. You can also contact the support team agents via official social media pages.

PissedConsumer Club

Contact Information

HeyDude Website:

HeyDude Help Center:

Corporate Office Address:

Crocs, Inc.
500 Eldorado Blvd.
Broomfield, Colorado 80021
United States

Other Info (opening hours):

Hours: 9:00am - 9:00pm EST


Mailing Address:

Crocs Europe B.V.

P.O. Box 3013

2130 KA Hoofddorp

The Netherlands

More contact details

How Customers Rate HeyDude Support?

4.1 / 5
Good

Based on 10.5K calls to HeyDude customer support through PissedConsumer.com and 10 survey responses.

Total Calls
10.5K
Avg Call Duration
00:22
Issues Resolved
2%

Why Customers Call HeyDude?

Top Reasons of Customers Calls

  • Shipping and Delivery 35%
  • Customer Inquiries & Issues 22%
  • Return/ Replace 16%
  • Request for Information 12%
  • Product/ Service 4%
  • Payments and Charges 3%
  • Activation/ Cancellation 3%
  • Refund 2%
  • Questions About an Order 1%
  • Account <1%
  • Staff <1%
  • Cards <1%
  • Website/ Application <1%
  • Employment <1%
  • Streaming Services <1%
  • Fraud & Security Issues <1%

Shipping and Delivery

35%
  • "Track a package"
  • "My order got delivered to the wrong door"
  • "Have not got my package in the mail"

Customer Inquiries & Issues

22%
  • "Need leather piece for shoe lace"
  • "Called me today"
  • "You guys called me yesterday"

Return/ Replace

16%
  • "Return"
  • "To return"
  • "Change address"

Request for Information

12%
  • "Availability"
  • "Help with return"
  • "Didn't get order confirmation and can't track my order"

Product/ Service

4%
  • "Error on order!!!!!!!"
  • "It won't let me purchase, it keeps saying my payment is wrong when it's not have triple checked everything"
  • "A problem with a pair of your shoes"

Payments and Charges

3%
  • "I just ordered some hey dude shoes for a gift and I put in my discount code and nothing worked warner if you could apply it to my order"
  • "Over charged in store & wont refund"
  • "Coupon issues"

Activation/ Cancellation

3%
  • "Cancel order"
  • "Why my order was canceled"
  • "Need to cancel an order immediately"

Refund

2%
  • "Refund on items never received"
  • "Refund"
  • "Refund travking"

Questions About an Order

1%
  • "My order"
  • "Orders"
  • "Order problem"

Account

<1%
  • "I ordered a couple pair of shoes and I haven't received them for a while. I didn't have to put my email address in so I don't know how to check on them."
  • "My bank account has been charged with five of the same order. I ordered one pair of hey dudes."
  • "My idea still hasn't been shipped"

Staff

<1%
  • "Customer Service"
  • "Very poor customer service"
  • "Need to speak to a customer service representative"

Cards

<1%
  • "Order won't go through even though it's the correct card number"
  • "Cant select desired amount for e-gift card"
  • "Websight will not take my card"

Website/ Application

<1%
  • "The shoes featured in the ad photo aren't an option on your site"
  • "Trouble on website"
  • "Can't order online with my code"

Employment

<1%
  • "Interested in becoming a dealer"

Streaming Services

<1%
  • "Bought my grandson shoes but *** started fraying wentvto the store i purchsed yhem from. They told me they could not do anything."

Fraud & Security Issues

<1%
  • "Scammed"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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